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Learning objectives

The purpose of the communication skills training is to study the theoretical principles of communication in business and everyday life, as well as to take practical classes on the application of the acquired skills. During the training, you will learn how to make a good impression on the interlocutor and understand him, master the verbal and non-verbal languages, learn how to establish contacts and correctly convey your thoughts. In addition, you will receive information on how to control emotions, overcome communication barriers, avoid conflicts and resist manipulation.

Upon completion of training

  • You will master the methods of presenting yourself, determine your strong communication skills.

  • You will be able to notice changes in the mood of the interlocutor, you will be able to "switch" him to your own wave and distract from the negativity.

  • You will understand how to behave in negotiations and important meetings in order to promote your projects.

  • Learn techniques that will make your words more powerful and persuasive in negotiations.

The audience

  • top management of private and public organizations;

  • specialists in the field of relations with public authorities;

  • representatives of non-profit organizations and the expert community;

Intensive program

Module 1: The Art of Communication

  • Ability to greet the interlocutor and establish physical contact. Adjustment for the interlocutor.

  • Establishing and maintaining eye contact during negotiations.

  • First impression. Statement of posture and gestures. Sitting position, standing position. Principles of gestures. Clipping non-functional gestures

  • Speech. Breath. Vote. Technique and logic of speech. Intonation. Stress. Work on diction. Discussion. Interview

  • Eye contact with a person, contact with an opponent. Non-verbal signals. Verbal inconsistency. True / false markers.

  • Micro facial expressions. We read people.

Workshop "Successful presentation in 3 minutes".

MODULE 2: They are people too: psychology and motivation of civil servants.

 

  • What are soft skills and how to improve them

  • How to read these people

  • How to see unspoken objections

  • How to recognize a lie

  • How to properly build communication with them

  • We ask questions, identify interests and pain points of the interlocutor.

  • We intercept the initiative with counter questions

  • Switching attention

  • 10 most effective tuning phrases

  • Triple Purpose in Negotiation (Win - Relationship - Self-Esteem)

  • Signs of stress. How not to show your stress

Practicum "Training of contact management".

Teacher

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Ksenia Kraevskaya

PhD, candidate of sciences, associate professor, international expert PR-, GR-, Data driven marketing.

Cost of participation

FULL COST

  • Educational materials

  • Chat and ask questions online

  • Intensive video recording

  • Participant certificate

RUB 15,900

FOR GRBUSINESSUNION MEMBERS

  • Educational materials

  • Chat and ask questions online

  • Intensive video recording

  • Participant certificate

RUB 12,000

FULL PRICE IF PAYMENT AFTER 13.02.21 UNDER WARRANTY LETTER

  • Educational materials

  • Chat and ask questions online

  • Intensive video recording

  • Participant certificate

RUB 19,080